Frequently Asked Questions & Policies
Frequently Asked Questions:
Yes, dogs are permitted to participate as long as they stay in the vehicle.
Advanced Purchases: Purchase online in advance and save! You can purchase your vehicle pass in advance by visiting your event location web page and select “Buy Tickets” to purchase online, credit card only.
On-site Pass Purchases: Vehicle passes are sold at the front gate, Cash or Credit accepted. Advance purchase is recommended for easier admittance. *Jones Beach location accepts cash only on-site.
Discounted Pass Purchases: Throughout the season promotions and specials will vary by venue location. Please visit the location web page for details about current specials and discounts.
Skip the lines and purchase a Dash Pass for quicker admittance into Magic of Lights at participating locations!
Bypass the traffic with a Dash Pass! For only a few dollars more per vehicle pass you can skip the line and enter the special Dash Pass lane. This special pass is available for all vehicle types at specific venue locations. Please visit your venue location for details and to purchase your Dash Pass. (A Dash Pass is an upgraded Vehicle Pass, you do not need to purchase a vehicle pass and a dash pass.)
All sales are final and promotions and discounts cannot be added retroactively. Tickets are valid any day during the open season. If the venue permanently closes for the season due to unforeseen circumstances or inclement weather unused advanced purchased vehicle passes may be refunded at the discretion of the venue management.
We will do our best to notify the public as quickly as possible if we must close due to bad weather conditions. Please find your location webpage via the “Locations” menu above, alerts and notifications will be posted if a venue is closed due to unforeseen circumstances or inclement weather.
No, you can redeem your vehicle pass any day Magic of Lights is open (unless you purchased a special event or promotion ticket, then it may be redeemable on the stated date). *Some restrictions may apply*
One vehicle pass is redeemable for one carload entry to Magic of Lights (unless otherwise stated or promoted).
Varies by location, we have pricing for standard vehicles, limos, RVs, and buses. Please check the location information page for details in pricing and permitted vehicle types.
Times and dates vary by venue location, most locations will be open from dusk until 10pm. For 2020 dates and times please visit your location page you are interested in attending. This includes holidays!
Click the green button at the bottom of the page and enter your email address to receive venue specific discounts, promotions, and special event information.
Please email firstname.lastname@example.org for further information.
Please email email@example.com for further information.
Yes! Please email firstname.lastname@example.org for further information.
Please click the locations button in the menu.
If you’ve purchased your vehicle pass in advance online, you must present your pass at the gate. We cannot lookup lost or missing passes. You can present a printed pass or pass/receipt on a mobile phone.
One vehicle pass is valid for 1 visit through Magic of Lights (unless otherwise noted or special promotion)
Advanced purchased vehicle passes can be purchased online via credit card. Cash or credit is accepted at the gate.
Please remain inside your vehicle at all times for your safety and the safety of other patrons. Photography is permitted from inside your vehicle. There may be an exception when Magic of Lights locations host an out-of-car festival or event. It is permitted to park in designated spots and enter the festival area by foot at those locations. Please observe all signs and directions.
One vehicle pass is one drive through the Magic of Lights display unless notated by promotion at venue. Please visit venue specific web page for details on specials and promotions.
Yes, please turn off your headlights when you drive through the Magic of Lights display. If you cannot turn your lights off, please turn your lights on dim.
Any vehicle (including SUVs & Minivans) with 3 rows of seating or less is considered a standard vehicle, if your vehicle has over 3 rows of seating, you will be subject to the Limo/Party Bus/RV pass pricing (limit to 15 passengers) or the Tour/School bus pricing where permitted. Some venues do not allow tour/school buses due to height restrictions please check venue specific webpage for these details.
Please do not tailgate the vehicle in front of you. Keep a safe distance, as cars in front of you may stop suddenly. Be alert of slow or stopped vehicles.
No passengers are permitted in the back of pickup trucks. Follow local traffic safety laws.
Please remember to turn your headlights back on when exiting the Magic of Lights.